FAQ
-ORDERS-
-Can I change or cancel my order after it has been placed?
To prevent errors and ensure smooth processing, we are unable to make changes to existing orders.
If your order has not yet been shipped and cancellation is still possible, we will need to cancel it and have you place a new one. Please note that in some cases cancellation may not be available.
-What if I place another order after my first one? Can they be shipped together?
If your first order has not yet been shipped, we kindly ask that you cancel the existing order and place a new order that includes all the items you wish to purchase.
For accuracy and to avoid mistakes, we do not combine separate orders once they have been placed.
-If I place multiple separate orders and the total amount qualifies for free shipping, will I still receive free shipping?
Free shipping applies to the total of a single order only.
If you place separate orders, each order is treated individually for shipping purposes.
To qualify for free shipping, please place all the items together in one order.
-SHIPPING-
-Do you ship to all U.S. states?
At this time, orders placed through our website ship within the United States only (excluding Florida and a few regions).
We offer delivery to select worldwide destinations exclusively through our Etsy shop, with availability limited to select countries/regions.
-ABOUT MIZUHIKI JEWELRY-
-Why do you use paper cords in your jewelry?
There's no strict rule that it has to be mizuhiki — but we were naturally drawn to it for what it uniquely offers. Unlike wire or thread, mizuhiki is a curious material: it can stay perfectly straight, bend softly, or be tied into intricate forms. That freedom opens up endless creative possibilities.
It’s also incredibly lightweight, no matter the size — making even bold designs easy and comfortable to wear.
One of our favorite aspects is how even the simplest knot can appear delicate and refined, yet striking — a quality that's truly unique to mizuhiki. And perhaps most of all, we’re inspired by the soft, nuanced colors that are so distinctly Japanese.
That blend of flexibility, lightness, and quiet elegance is what keeps us creating with mizuhiki.
-Are your earrings water-resistant?
No, our earrings are not water-resistant.
While mizuhiki is a surprisingly durable material, we intentionally do not apply any coating in order to preserve its natural color and texture. As a result, the jewelry is not waterproof.
Mizuhiki is made from paper, so exposure to water may cause it to lose its shape or change color. Please avoid intentionally getting it wet.
If it does come into contact with water, gently blot it with a dry towel and allow it to air dry in the shade.
-Can I sleep with my mizuhiki jewelry on?
We do not recommend sleeping with your mizuhiki jewelry on.
While mizuhiki is surprisingly durable for a paper-based material, it can be permanently creased or misshaped if pressure is applied while you sleep.
Once a bend or fold has been set, it cannot be undone — so to preserve the clean shape and longevity of your piece, we suggest removing it before bed.
-Can I wear mizuhiki jewelry while exercising?
We do not recommend wearing mizuhiki jewelry during exercise.
Mizuhiki is made from paper and, while durable for everyday use, it’s not designed to withstand sweat, moisture, or physical impact.
Also, because mizuhiki is extremely lightweight — one of its greatest advantages — it can sometimes go unnoticed if it slips off. During active movement, there’s a higher risk of losing the piece without realizing it.
To keep your jewelry in the best condition (and in your possession!), we suggest removing it before any physical activity.